Terms and Conditions

Plain-language summary↑

These terms are about this website, drsophia.ai, and the discovery-call booking it offers. They are deliberately narrow. If your organisation uses the Dr Sophia AI platform or Rose AI Clinician in clinical work, that use is governed by a separate signed customer agreement, not by this page.

While you are here, use the site in the ordinary way: read it, link to it, and download the documents we publish for evaluation. Please do not scrape the site, copy its content at scale, or reuse our brand names without permission.

The content is general information, not advice. Nothing on this website is medical advice, and neither the website nor the platform creates a clinician-patient relationship. The platform operates in a clinician-led workflow. Our Governance and Security page sets out the full regulatory posture.

We limit our liability for website use where the law allows, and we say so plainly. Your rights under the Australian Consumer Law are not affected by anything here. Australian law governs these terms. If anything is unclear, write to safety@drsophia.ai and we will respond.

1. Scope of these terms↑

1.1 What these terms cover

These terms and conditions (these "terms") govern your access to and use of the website at drsophia.ai (the "website"), which is operated by Dr Sophia AI Pty Ltd, ACN 675 911 010 ("Dr Sophia AI", "we", "us", and "our"). They also govern the enquiry and discovery-call booking process offered through the website, including the contact form.

These terms cover the website and the discovery-call booking process only.

1.2 What these terms do not cover

These terms do not govern any use of the Dr Sophia AI platform, its modules (Sophia Core, Sophia Decision, Sophia Assist, and Sophia Guard), or Rose AI Clinician. Customer access to the platform is provided exclusively under a separate signed customer agreement between Dr Sophia AI Pty Ltd and the customer organisation. Nothing on this website, and nothing in these terms, grants any right to use the platform or forms part of a platform contract. If there is any inconsistency between these terms and a signed customer agreement, the customer agreement prevails in relation to platform use.

1.3 Agreement and updates

By using the website you agree to these terms. If you do not agree, please do not use the website. We may revise these terms from time to time. The "Last updated" date above and the version history at the end of this page record each change. Continued use of the website after a revision takes effect constitutes acceptance of the revised terms.

2. Use of this website↑

2.1 Acceptable use

You may browse the website, link to it, and download the materials we expressly make available for download, for your organisation's internal evaluation and procurement purposes. You must not:

• use the website in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the website, its hosting infrastructure, or any connected system;
• interfere with the operation of the website, including by introducing malicious code or placing an unreasonable load on it;
• submit false, misleading, or deceptive information through the contact form or booking process; or
• use the contact form or booking process to send unsolicited commercial material.

2.2 No scraping or bulk copying

All website content is proprietary to Dr Sophia AI Pty Ltd or its licensors. You must not scrape, harvest, systematically download, or reproduce the website's content in bulk, and you must not use the website's content to train or fine-tune machine-learning models, in each case without our prior written consent. Ordinary search-engine indexing is permitted.

2.3 Informational content and accuracy

The website provides general information about Dr Sophia AI Pty Ltd, the Dr Sophia AI platform, and our governance posture. We prepare it with care and update it as our position changes, but we do not warrant that every page is complete, current, or error-free at the moment you read it. Website content is not clinical, legal, financial, or regulatory advice, and it is not an offer capable of acceptance. Procurement and deployment decisions should rely on the formal documentation and the signed customer agreement provided during the evaluation process, not on website copy alone.

3. Intellectual property and brand assets↑

3.1 Ownership of content

All content on this website (including text, page designs, diagrams, illustrations, downloadable documents, and code) is © Dr Sophia AI Pty Ltd, all rights reserved, unless otherwise stated. Nothing in these terms transfers any intellectual property right to you. Nothing in these terms limits any use permitted under the Copyright Act 1968 (Cth), including fair dealing.

3.2 Brand assets

The following names and marks are brand assets of Dr Sophia AI Pty Ltd or its related bodies corporate.

3.3 Use of brand assets

You must not use these brand assets, or any confusingly similar name or mark, in marketing, product naming, domain names, or metadata without our prior written consent. Quoting the website accurately, with attribution, for internal evaluation or committee briefing is welcome. Third-party names that appear on the website are the property of their respective owners, and their appearance does not imply endorsement.

4. Disclaimers: clinical, regulatory, and forward-looking↑

4.1 Clinical decision support disclaimer

The Dr Sophia AI platform provides structured clinical decision support to healthcare organisations. Dr Sophia AI operates in a clinician-led workflow. A qualified clinician reviews the platform's outputs and retains full clinical authority and accountability. The platform does not offer autonomous medical advice, diagnoses without clinician review, independent prescribing, or treatment delivery, and it does not replace clinical judgement.

4.2 No medical advice, no clinician-patient relationship

Neither this website nor the Dr Sophia AI platform provides medical advice to consumers, and neither establishes a clinician-patient relationship. The website is written for healthcare organisations and their advisers. If you need medical care, consult a registered health practitioner. In an emergency, call 000.

4.3 Regulatory status

We do not claim that the Dr Sophia AI platform is approved by any regulator, and nothing on this website should be read as such a claim. Where the website describes our position against a standard or framework, the qualifier is deliberate: "compliant" is used only in relation to the Privacy Act 1988 (Cth) and the Australian Privacy Principles; "designed against" means designed against, not yet accredited; and "aligned with" describes professional positions such as AHPRA and RACGP guidance. Our full clinical and regulatory posture, including the distinct regulatory lanes for the Dr Sophia AI platform and Rose AI Clinician, is set out on the Governance and Security page: www.drsophia.ai/governance#clinical-posture.

4.4 Forward-looking statements

The website may describe roadmap modules, regulatory pathways, and target timeframes. These are forward-looking statements based on our current expectations. They are not guarantees, and actual outcomes depend on regulatory, clinical, and commercial developments that are not fully within our control. We update the website in the ordinary course of business, but we do not undertake to revise every forward-looking statement the moment circumstances change. Do not rely on forward-looking statements when making procurement or investment decisions.

5. Limitation of liability and Australian Consumer Law↑

5.1 Consumer guarantees preserved

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or under any other law, where that guarantee, right, or remedy cannot lawfully be excluded, restricted, or modified. Where the law permits us to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to the resupply of the relevant services or the payment of the cost of having the services supplied again.

5.2 Website provided as is

Subject to clause 5.1, and to the maximum extent permitted by law, the website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. You are responsible for the security of your own systems, software, and data when you access the website.

5.3 Exclusions and cap

Subject to clause 5.1, and to the maximum extent permitted by law, we exclude liability for any indirect or consequential loss, loss of profits, loss of revenue, loss of data, or loss of opportunity arising out of or in connection with your use of, or reliance on, the website. Liability in connection with use of the Dr Sophia AI platform is addressed in the applicable signed customer agreement, not in these terms.

6. Governing law, jurisdiction, and general terms↑

6.1 Governing law

These terms are governed by the laws of the Commonwealth of Australia.

6.2 Severability

If any provision of these terms is found to be invalid or unenforceable, that provision is severed to the extent required, and the remaining provisions continue in full force.

6.3 Entire agreement for website use

These terms, together with the Privacy Policy at www.drsophia.ai/privacy, constitute the entire agreement between you and Dr Sophia AI Pty Ltd in relation to your use of the website. They do not vary, replace, or form part of any signed customer agreement.

7. Legal contact↑

Please direct legal notices and questions about these terms to:

• Email: safety@drsophia.ai
• Entity: Dr Sophia AI Pty Ltd
• ACN: 675 911 010
• Registered address: Regus Suite 118, 121 King William Street, Adelaide CBD, SA 5000

For privacy matters, including access and correction requests, contact safety@drsophia.ai or see the Privacy Policy. For general enquiries, contact info@drsophia.ai. We aim to acknowledge legal correspondence within five business days.